Blog #4

Since my last blog, we have switch residents at Brookhaven. My new resident's name is Nancy and she seems very nice. Her and her husband have recently bought a new mac and Nancy just needs some help with learning how to use it. She already has a iPad, so she knows the basics of how to use an Apple product, but making the change from a PC to a mac is confusing to her. The first time we met, Nancy and I pretty much just took some time exploring her now mac and she wanted to know how to make a new folder so she could organize her files. Nancy knew what she was doing, but she wasn't that confident so she just needed some reassurance. The next time we met, Nancy wanted help downloading Microsoft Office onto her computer so I walked her through how to do that. Then she wanted to see of she could open the iTunes store and log in, using the same account that she has on her iPad. since she stays logged into iTunes on her iPad, Nancy had forgotten her password, so I walked her through how to reset it by having an email sent.
The things that I have been working on with Nancy relate to what we have been learning in class because Nancy and I debated whether or not to download the newest version of Office, or stick with Office 2010.

Blog #3

In the two weeks since my last blog post, I was only able to go to Brookhaven once due to Hurricane Sandy. The most recent time I went was on Monday, November 5th. That day, my partner, Helen was unable to meet because her husband was sick and she didn't think I should be around him. So instead I met with a man whose partner had cancelled for later in the day. This man wanted me to teach him how to use a program that his regular partner had downloaded onto his mac for him. But because I don't use a mac on a normal basis and had never worked with this program before I couldn't be much help. After I explain this to him, he instead had me open his photos file and we looked at pictures of his family and pictures he had scanned of his drawings. When I first explained to him that I had never used the program and didn't know how to run it, he was frustrated at first, but then I think he understood and relaxed a bit. This session taught me that I have to be more patient when working with the people at Brookhaven, because his frustration made me angry. The only way I can relate the activities done during this session to what we've learned in class is that we talked about what to do if our partner has a mac, and we also talked about the importance of speaking loudly to our partners.